Shipping policy

Shipping Policy

Thank you for shopping with MyMignolo. We’re committed to delivering your order quickly and safely.

Processing Time

All orders are processed within 1–2 business days.

You will receive a confirmation email with tracking details once your order has been dispatched.

Shipping Methods

We primarily use Australia Post for our deliveries.

However, we may occasionally use other reliable carriers (e.g., Sendle, CouriersPlease, Aramex) without prior notice, based on service availability, delivery timeframes, or operational reasons.

By placing an order, you agree that we may choose the shipping carrier at our discretion.

Delivery Time Estimates

Australia (Standard): 2–7 business days

Australia (Express): 1–3 business days

New Zealand (Standard): 7–14 business days

Please note: Delivery times are estimates and may vary due to factors beyond our control, such as public holidays, weather events, or carrier delays.

Shipping Rates

Shipping costs are calculated at checkout based on your location and chosen shipping method.

Occasionally, we may offer free or discounted shipping as part of a promotion.

Tracking

All orders are sent with tracking. You will receive tracking details via email once your package is shipped.

Address Accuracy

Please ensure your shipping address is complete and correct at the time of purchase.

We are not responsible for orders delayed or lost due to incorrect or incomplete address details.

Lost or Delayed Packages

If your order hasn’t arrived within the estimated timeframe, please contact us at info@mymignolo.com.au and we’ll help you investigate.

While we are not responsible for carrier delays, we will do our best to assist you in resolving any issues.